Reviews and Testimonials

My very favorite new thing is my Bull Frog spa from Premiere Hot Tubs! This thing is incredible............it is sooooo nice. My wife and I did quite a bit of research before deciding to buy this brand and it has exceeded our expectations.

Jeff at Premiere Hot Tubs is very helpful....from showing and describing the various models and features of the hot tubs to ordering, setting up delivery, and answering all those little questions after you get one home!

Buying this hot tub was a wonderful experience from a great local business with an exceptional staff and a super product!

I purchased my very first Hot Tub from Kensey at Premiere Hot Tubs in Austin. I didn't know anything about them when I walked into the store and Kensey was very helpful in explaining all the options and styles. Premiere Hot Tubs is one of the few companies in Austin that let you do a wet test. Kensey encouraged my wife and I to come in for one and I'm really glad we did. You really can't purchase a hot tub without a wet test. I quickly found the only tub for me (a beautiful Bullfrog 552) and with Kensey's help chose the perfect combination of JetPaks and options. A Hot Tub is a big investment and it really is important that you have as much as possible explained when you make your choices so that you won't be disappointed when it arrives. We were able to try out pretty much all of the options right there in the store and it made all the difference in the world. Kensey did a phenomenal job of answering all of our questions and guiding us to the correct decision. The Hot Tub arrived three weeks earlier than I ... from Kensey at Premiere Hot Tubs in Austin. I didn't know anything about them when I walked into the store and Kensey was very helpful in explaining all the options and styles. Premiere Hot Tubs is one of the few companies in Austin that let you do a wet test. Kensey encouraged my wife and I to come in for one and I'm really glad we did. You really can't purchase a hot tub without a wet test. I quickly found the only tub for me (a beautiful Bullfrog 552) and with Kensey's help chose the perfect combination of JetPaks and options.

A Hot Tub is a big investment and it really is important that you have as much as possible explained when you make your choices so that you won't be disappointed when it arrives. We were able to try out pretty much all of the options right there in the store and it made all the difference in the world. Kensey did a phenomenal job of answering all of our questions and guiding us to the correct decision.

The Hot Tub arrived three weeks earlier than I expected, but this was great and Kensey was very flexible when it came to scheduling when it would be delivered. The delivery guys (Steve and Mitchell) really impressed me with the care they took in placing the Hot Tub precisely (to the inch) where I wanted it and making sure everything was perfect without one scratch to my new tub. If you've never bought a luxury tub before you'll quickly realize this is like buying a new car – everything needs to be just right. It was great chatting with Steve about the new tub, I'm sure he's answered the same questions a million times, but he was very helpful and quickly put my mind at ease. It really helped that he was a lot more than just a delivery guy and knew these tubs inside and out.

Since the tub has gone in I've used it morning and night every day – I love it. I have spent more time with my teenage son and daughter one on one than I have for some years now that we have the tub. I have a form of arthritis that really impacts my lower back and the tub eases away my pains very smoothly. I can't imagine not having one now. Even my son has said he wants his friends over for a hot tub party – so it really is becoming the center of attention in our back yard. I'm glad I added the LightWave LED color changing lighting system as they really adds a nice touch in the evenings. When I've needed advice on chemicals and other issues with the tub Kensey has been there with help and smiley faces and has quickly put any issues to rest. I could not be more happy with my experience with Premiere Hot Tubs and look forward to many years of stress free living with my new tub knowing that they will be there to help me when I need them. I could not recommend Kensey and the team at Premiere Hot Tubs more highly – the experience has been perfect. Thanks so much!

WOW

Details : First time Hot Tub owners. After extensive research on the internet. We visited several Hot Tub stores in the Austin area, ended up at Premier Hot Tubs. Bill asked several questions to see what we were looking for and our needs. He very patiently answered multiple questions and showed us some models that were what we were looking for. Went home looked over the brochures, did some more research, even emailed Bill Meyer a couple of more questions which he answered within 8 hours. Returned to Premier and purchased the SportX 131 and an additional Jet Pack from Jeff Steinhausen, who proved extremely knowledgeable about the products. Kensey set up a delivery time for the following week. Wonderful experience highly recommended.

I had been looking at new hot tubs for several weeks. I went from one dealer to the next and still didn't have a clear picture of what I really wanted. Then I walked into Premiere Hot Tubs. I was greeted promply and professionaly. Every question I had was answered to my satisfaction which resulted in me finding the hot tub I was looking for. Jeff worked with me and had me feeling comfortable about the whole purchase. Premiere Hot Tubs is top of the line from purchase all the way to delivery. Save yourself the time and effort and make Premiere Hot Tubs your first stop.

My wife and I recently purchased the Bullfrog 251. It was delivered and setup today. We haven't had a chance to use it yet, although by this coming weekend we hope to be soaking in it. We chose Bullfrog and opted for the Salt System. Bill and his staff are wonderful to work with. Even the delivery folks were informative and pleasant. Thank you for serving a super product like this for the Austin area. We look forward to a long relationship with Premiere Hot Tubs.
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Jim Ohlson

Great Products, Terrific Customer Service, One of a kind....

My wife and I purchased a Clearwater Spa from Bill over a year and a half ago and recently we experienced a warranty issue which we thought would take up to 1-2 weeks to correct. Needless to say, I e-mailed Bill at 8:15am with my issue and he was able to pinpoint the problem based on the error codes I was receiving and also how the hot tub was operating/functioning. Believe it or not, he had a technician out that afternoon between 1pm-3pm to fix the warranty issue and my wife and I were able to use the Hot Tub that very same night.

Overall, our Hot Tub pre-purchase experience and post-purchase experience has been phenomenal at Premier Hot Tubs and when we go to purchase our second Hot Tub I can guarantee you I will not look anywhere else.

Bill and Kensey are definitely passionate about what they do and it shows…... Thanks!

The Only Place to Buy a Hot Tub

Tom Murdock

Jan. 22, 2011

Early in the spring of 2010 I realized it was time to replace our 15 year-old spa, and began doing the due diligence. After visiting several of the consumer forums on the web, it was clear that there are only a very few quality spa brands, and even fewer quality spa dealers.

I quickly concluded that the two most important criteria for selecting a spa are spa quality and dealer reputation and service. Price is the tie breaker. Initially my short list was Hot Springs, Jacuzzi, and Cal Spas. On the web forums, Cal Spas had by far the largest number of negative posts, and Hot Springs the least. Then I learned that both the Hot Springs and Jacuzzi dealerships here in Albuquerque are owned by the same person. That doesn’t give a purchaser much negotiating power.

After eliminating Cal Spas from consideration, I went back to the internet for some in-depth research on Hot Springs and jacuzzi, and spa construction and engineering in general. I ran across a post touting Bill Meyer (Premiere Hot Tubs of Austin), whom they said was very knowledgeable, answered any and all questions, and was extremely patient and helpful.

The Premiere Hot Tubs website has numerous documents comparing the pros and cons of various brands of spas. I began an email exchange with Bill, and he did patiently answer all my questions. He said he had chosen to represent Clearwater and Bullfrog spas after some very extensive research, and that they had proven to be high quality spas. After a lot more research, I decided to consider a Clearwater spa.

The Clearwater has more jets than the Hot Springs. In addition, Clearwater insulates the entire cabinet so that heat from the pumps will help heat the water (thermal efficiency). Other manufacturers spray foam the underside of their spas, which makes wonder how you would ever repair a pipe leak. This design wastes the pump heat. Clearwater has a better warranty than most other spa manufacturers. See the warranty comparison chart on the Premiere website for details.

My one remaining concern was that my dealer service for my spa would be coming from Austin. After many, many long conversations with Bill about after-sale support, I made a leap of faith and purchased a Clearwater Spa from Premiere. Bill arranged to have Clearwater direct ship the spa to me. I arranged for a crane. Installation was easy. I then had an electrician do the connecting. Regarding spa service: I have an independent spa repairman that was maintaining my previous spa, and Bill offered to train him on Clearwater. So far, this hasn’t been necessary. Also, Clearwater does not use proprietary components, which reduces the risk of remote servicing.

My Clearwater spa has been running since Memorial Day 2010. It is a great spa! One minor problem with a secondary jet was addressed promptly by Bill, and has been resolved. For my previous spa, I had to change the water every 90 days. The Clearwater has been running for seven months and the water is clear, clean, and holds the required pH, alkalinity, and bromine levels without any problems.

Bottom Line: A few nervous moments about the decision to purchase a brand of spa that has no local dealer support, but so far, it has been an excellent decision. Bill and I talk periodically, and he keeps me updated on the latest thinking on spa water chemistry, and offers tips on how to maintain the spa and keep it running smoothly. Would I do it again? Absolutely!

Update 22 Jan 2011: One of the hose fittings on my spa sprung a small leak (glue failure). Bill responded immediately, and has arranged for replacement parts to be shipped directly to me from Clearwater and for a local tech to affect the repair. He stands behind his product.

Tom

I had been wanting to purchase a hot tub for a long time. I heard of deal being offered by a competitor down the road from Premiere for three years same as cash, so went there first. That was a big mistake. The salesman there kept trying to sell me one particular spa and then pulled a "bait and switch" and said the special advertised was for the "higher end models". I almost decided against a spa at that point. On a whim walked into Premiere Hot Tubs. What a difference!! I was assisted by Kensey. She was not pushy and knew her stuff!! I ended up buying a Bullfrog floor model. It works beautifully!! She and Bill have continued to be very helpful, answering any questions that I have. I highly recommend Premiere Hot Tubs!!

Outstanding Customer Service

After shopping several establishments in the San Antonio/Austin area, my wife and I found Premiere Hot Tubs to be the most knowledgeable and least "gotta sell it today" place of all.

Bill and Kensey were both very helpful and were quick to get back to us with any questions we had. After our purchase in July the Saturday "newbie" class was just what the doctor ordered for learning about the care and maintenance of our hot tub. Highly recommended for first time buyers and not offered by any other establishments we shopped.

We were somewhat concerned about living in New Braunfels and purchasing from a dealer in Austin but the few minor issues we've had with our Clearwater spa have been handled quickly and professionally by Bills' service folks. Premiere continues to be very responsive to any questions we have and Bill and Kensey are both appreciated very much for their customer care!

The Beards, Happily soaking in New Braunfels TX

Excellent Customer Service

The Best Experience in Purchases

He kept us informed, ordered the crane, came out and took time to go through the procedure.

We love our spa and since Premiere installed it, my joint pain has gone away. We can actually talk while the spa is running. With our old one, we couldn't. It was just so loud. The crane picked up the tub, took it over our house and gingerly place it in the hole on our deck. Just a regular company couldn't do that. It was beautiful .

We can't say enough nice things about the service we received. Thanks to Bill and his company and the many workers on his team. I have lots of pictures if you are interested.

Sincerely, Jeryl and Sam Leifeste

What a great experience we had with Bill Meyers and Premiere Hot Tubs. We didn't need to go anywhere else once we visited their showroom and talked to Mr. Meyers. All our questions were answered and the process was very easy. Mr. Meyers even took time with us on a Saturday Morning (over an hour and half) to explain the start up process and how to maintain our hot tub. Delivery was flawless and his employees were great. I highly recommend Premiere Hot Tubs and Mr. Meyer.

Great Tub, Great Service, Wonderful Experience

I am very pleased with the service and support from Bill Meyer and his team to ensure my SPA experience was the best it could be. I purchased a ClearWater Resort Spa, and have been absolutely satisfied with the unit. It is very functional, user friendly, and performs without a hassle. I highly reccomend the SALT WATER system as it so much less maintenance and easier on the body-skin. I have owned Spas before and this experience was painless from purchase to installation and on going support.

It is not a problem to shop around, but you will be happy when you make your purchase at Premier Hot Tub in Austin Texas. A big thanks to Bill and his team of professionals striving to ensure customer satisfaction.

Thanks, Jack A.

A Very Positive Experience!

Sincerely,
John Hensley March 19, 2010

Perfect experience

We had a hot tub in our previous home and absolutely loved it but it did not travel with us to Austin. After three years of yearning we decided it was time to see what it would take to get a hot tub in our current home. We searched on-line and read many reviews. It was obvious Premiere Hot Tubs was the place to visit. Beth and I talked with Bill Saturday morning for 2 hours checking out our options, comparing features and getting educated about the current world of spas. Our prior hot tub was a 1994 model so we had a lot to learn. Bill thoroughly covered everything efficiently and effectively. That day we chose the Clearwater St. Andrew with the Genesis Salt System which was at the showroom. We went to lunch and made a call to a recommended electrician and, less than a week later, we had our new hot tub installed and running. It has been a fast-paced and rewarding experience. If we ever need to buy another spa we're doing exactly the same thing - one trip to Premiere. The primary driver for our decision to get a new spa was my wife's psoriasis and the salt system has proven to be a successful therapy for her in just 2 days!

Thank you very much.
Earl and Beth

Jack & Sandy Reichert

We are extremely pleased with our St. Andrew Clearwater Spa. The knowledge that Bill and his staff have regarding their products is phenomenal. We shopped several spa manufacturers in the Austin area and are very pleased with our selection. The delivery was exactly as scheduled. Bill and his staff assisted us in the correct electrical hookup as well as getting the spa balanced right from the beginning. We have visited their store several times after the purchase to either purchase additional items or ask advice. Each time we are met with the same enthusiastic greeting as when we were researching the different spas in the Austin area so we could make an informed decision. I highly recommend this product for anyone interested in purchasing a top of the line spa.

After a lot of shopping around, Bill at Premiere gave us by far the best spa for our money. And I truly feel he cares about his customers. Plus after doing research I feel that not having the cabinet filled full of foam is the way to go. Should a problem ever arise our Clearwater spa will be easily troubleshooted and fixed. Thanks Premiere!

Well worth the drive!

We love it!

Love the tub!

Thank you for making the purchase so easy. When I first spoke with you on the phone, I told you I was looking to establish a long-term relationship, not a hard sell. You've been honest, up-front and very informative. You listened to what I wanted and found the best fit for my budget and requirements. You have gone out of your way to make every aspect of the purchase easy for me from arranging financing to providing detailed operational instructions.

• Pros: Great service and value!
• Cons: It's too hot outside to use it...

Sincere, competent, fair and friendly service!

A hot tub can be a 'challenge' to a new owner not familiar with maintaining balances, water-levels, filter cleanings, etc. Bill offered a startup 'tutoring' lesson but I felt I didn't need such handholding. Well, several phone calls and counselings later, our tub finally turned out to be the joy we had hoped it would be. It could have been a nightmare, however, if Bill hadn't returned our calls and provided the level of personal support that was required in our case.

Whether it was advice on water chemistry, the availability of needed supplies or physical maintenance of the spa, Bill has been in the past, and remains to this day, helpful, encouraging, straightforward and a man of his word. I appreciate his sincerity, honesty, cometence and business manner and will remain a customer for as long as I own a hot tub (the next one will be purchased from Bill as well!).

• Pros: Knowledge, commitment and business ethics
• Cons: None

Competent, professional, and personalized spa installation