Details : First time Hot Tub owners. After extensive research on the internet. We visited several Hot Tub stores in the Austin area, ended up at Premier Hot Tubs. Bill asked several questions to see what we were looking for and our needs. He very patiently answered multiple questions and showed us some models that were what we were looking for. Went home looked over the brochures, did some more research, even emailed Bill Meyer a couple of more questions which he answered within 8 hours. Returned to Premier and purchased the SportX 131 and an additional Jet Pack from Jeff Steinhausen, who proved extremely knowledgeable about the products. Kensey set up a delivery time for the following week. Wonderful experience highly recommended.
I am a cynical man. Bill proved to be trustworthy and knowledgeable. His recommendation of a Bullfrog 262 in Aug 10 has turned out to be an excellent choice. This guy really cares (but he is open about needing to make a buck or two). Thank you Bill!
I had been looking at new hot tubs for several weeks. I went from one dealer to the next and still didn't have a clear picture of what I really wanted. Then I walked into Premiere Hot Tubs. I was greeted promply and professionaly. Every question I had was answered to my satisfaction which resulted in me finding the hot tub I was looking for. Jeff worked with me and had me feeling comfortable about the whole purchase. Premiere Hot Tubs is top of the line from purchase all the way to delivery. Save yourself the time and effort and make Premiere Hot Tubs your first stop.
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By Lucy A. (at Yelp.com)
Feb. 27, 2011
We had a wonderful Hot Tub when we lived in New York and I was a bit skeptical about finding one I liked as much now that we moved to Austin. But I am very pleased with the one we bought at Premiere Hot Tubs. The jets are super (even better than the other one we had) and it all functions very well. The service and advice that Bill gave us throughout the purchase and afterward has been excellent. The information was very complete and I never got a feeling of being pressured or manipulated. Bill is enthusiastic and very knowledgeable but very respectful of our concerns. If you are interested in a Clearwater or Bullfrog spa then this is the place to go.
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Great Products, Terrific Customer Service, One of a kind....
By mwm9700moore (at Citysearch.com)
Feb. 23, 2011
My wife and I purchased a Clearwater Spa from Bill over a year and a half ago and recently we experienced a warranty issue which we thought would take up to 1-2 weeks to correct. Needless to say, I e-mailed Bill at 8:15am with my issue and he was able to pinpoint the problem based on the error codes I was receiving and also how the hot tub was operating/functioning. Believe it or not, he had a technician out that afternoon between 1pm-3pm to fix the warranty issue and my wife and I were able to use the Hot Tub that very same night.
Overall, our Hot Tub pre-purchase experience and post-purchase experience has been phenomenal at Premier Hot Tubs and when we go to purchase our second Hot Tub I can guarantee you I will not look anywhere else.
Bill and Kensey are definitely passionate about what they do and it shows…... Thanks!
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By Michael C. (at Yelp.com)
Feb. 19, 2011
Shopping for a hot tub can be harrowing, since no two dealers in most towns carry the same brands or lines of hot tubs. But these guys are GOOD! You can find on their website a lot of information about the features of hot tubs that buyers should consider, without excessive bias toward the lines they sell. They carry only two lines, Clearwater and Bullfrog, but they have many models of each on the floor of their large showroom.
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The Only Place to Buy a Hot Tub
By avatar2011 (at Citysearch.com)
Feb. 16, 2011
I knew exactly what I wanted before going in: a smaller tub, salt water, and I wanted it immediately. They supported exactly what I wanted and made sure and pulled strings to get the hot tub to me ASAP. They are so easy to deal with even more so after the purchase, helping me get water balanced, etc.... The business has more of a local feel, so you feel you are getting the quality of attention you want.
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Quality Spa, Quality Dealer
By mmurdock (at Citysearch.com)
Jan. 22, 2011
Clearwater is an excellent brand of spa. Bill Meyer at Premiere is an excellent dealer. No pressure (except water). Patiently answered all my questions, provided lots of information, and has gone out of his way to be helpful and provide support both before and after the sale. Very happy with my decision to buy a Clearwater Spa from Bill. Premiere and Bill are highly recommended. The spa is superb. Update 22 Jan 2011: Bill has responded instantly to a relatively minor warranty issue on the spa. Couldn't have asked for more.
| Tom Murdock |
Bill:
I have posted the short form of the testimonial on citysearch. Attached is the word document with both the short and long form – keep them together. Please post them on your website under the Fan Mail heading.
Regards, Tom
See Tom's full Testimonial
|
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Only Place To Purchase Your Hot Tub
By Brendaaaron (at Citysearch.com)
Jan. 10, 2011
This was my third Hot Tub purchase and by far the best. Kensey and Bill were not only knowledgeable but provided excellent customer service. In fact, Bill made sure that I got more bang for the buck. I had picked out my tub and he got me more tub for my money. The whole experience was wonderful and I have enjoyed my tub. If you are looking to make this type of purchase and want to know that someone will always be there for you when you need them, go with Premiere Hot Tubs and Bill's Team.
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By Pamela (at Yahoo.com)
Dec. 16, 2010
I had been wanting to purchase a hot tub for a long time. I heard of deal being offered by a competitor down the road from Premiere for three years same as cash, so went there first. That was a big mistake. The salesman there kept trying to sell me one particular spa and then pulled a "bait and switch" and said the special advertised was for the "higher end models". I almost decided against a spa at that point. On a whim walked into Premiere Hot Tubs. What a difference!! I was assisted by Kensey. She was not pushy and knew her stuff!! I ended up buying a Bullfrog floor model. It works beautifully!! She and Bill have continued to be very helpful, answering any questions that I have. I highly recommend Premiere Hot Tubs!!
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By James R. (at Yelp.com)
Dec. 6, 2010
Bill is more of an educator than salesman. He will tell you the good and bad of each spa and doesn't sugarcoat it. He knows not only his own lines but all the equivalent competitors as well and is also a great resource on spa chemistry if you need one. Everything was delivered as promised and works perfectly (exactly as Bill described). He set up our delivery to Alto, New Mexico straight from the factory (which wasn't easy) and, when the delivery company tried to move the date back, made them deliver on the day promised after numerous phone calls. We love our Bullfrog Spa and the service Premiere provided!
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Outstanding Customer Service
By Dan B. (at Insiderpages.com)
Nov. 12, 2010
After shopping several establishments in the San Antonio/Austin area, my wife and I found Premiere Hot Tubs to be the most knowledgeable and least "gotta sell it today" place of all.
Bill and Kensey were both very helpful and were quick to get back to us with any questions we had. After our purchase in July the Saturday "newbie" class was just what the doctor ordered for learning about the care and maintenance of our hot tub. Highly recommended for first time buyers and not offered by any other establishments we shopped.
We were somewhat concerned about living in New Braunfels and purchasing from a dealer in Austin but the few minor issues we've had with our Clearwater spa have been handled quickly and professionally by Bills' service folks. Premiere continues to be very responsive to any questions we have and Bill and Kensey are both appreciated very much for their customer care!
The Beards, Happily soaking in New Braunfels TX
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Cheers to Premiere
Vernon (at Google.com)
Nov. 10, 2010
We were sitting in the hot tub Saturday night looking up at the stars and we realized what a great addition to our home the tub was. We had been talking about getting one for a long time and I finally got serious last July. I checked out all the Austin dealers with superior spa models and my visit to Premiere Hot Tubs had me convinced that they were the right people to deal with. Bill and Kensey were friendly and smart and were focused on getting me set up with a spa that suited our needs and budget. I felt very comfortable with their guidance through the selection process and once we made up our minds the delivery and installation were on time and well-executed. Next thing I knew we had a great spa - I felt good about the purchase and was assured that on-going service and support would be available as needed. I would gladly recommend Premiere to anyone in the market for a quality spa sold by good people.
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Excellent Customer Service
By BeyondLavender (at CitySearch.com)
Nov. 8, 2010
We purchased a preowned clearwater spa from our neighbors in Ft. Worth, TX. We needed supplies & filters so we contacted Bill at Premiere Hot Tubs. He responded by email and phone and promptly mailed the supplies to us. He has excellent customer service and I would highly recommend Premiere Hot Tubs.
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Excellent Products and People
By Fisheye (at CitySearch.com)
Nov. 4, 2010
My friends tell me that glaciers move faster than I do when buying anything that matters. I do a lot of research and evaluate all the possible options. My wife had been wanting a Hot Tub for a year or more and I had narrowed the manufacturers down to two or three - a Bullfrog was one of the finalists.
I next toured the dealers in Austin to make a selection. Of the stores I visited the people at Premiere Hot Tubs were the easiest to talk to and made me feel very comfortable with long term service and support - plus they offered several models that fit my budget.
I returned to the store a number of times until we dialed in the model and accessories. With each visit I become more impressed with the product and more importantly with the people at Premiere. Kensey and Bill were both patient and knowledgeable during the selection process.
The delivery took place on the day promised and the installation was efficient and professional. I am happy to say that we now have a great spa in the yard. We spend a lot more time in the tub than I thought we ever would, and I wonder why I waited so long.
Thanks Kensey and Bill for all your help and a great experience.
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The Best Experience in Purchases
By jleifeste (at CitySearch.com)
Oct. 24, 2010
We met Bill at the showroom. He couldn't have been nicer. He wrote down everything we were looking for in a spa. He showed us all spas. We told him that we couldn't get anyone to come fix our old spa. He gave us information that we could use involving repair, guarantees, etc. and that he and his company would do the rest.
He kept us informed, ordered the crane, came out and took time to go through the procedure.
We love our spa and since Premiere installed it, my joint pain has gone away. We can actually talk while the spa is running. With our old one, we couldn't. It was just so loud. The crane picked up the tub, took it over our house and gingerly place it in the hole on our deck. Just a regular company couldn't do that. It was beautiful .
We can't say enough nice things about the service we received. Thanks to Bill and his company and the many workers on his team. I have lots of pictures if you are interested.
Sincerely, Jeryl and Sam Leifeste
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By Jim Hebert (at Yahoo.com)
Oct. 16, 2010
You've heard the expression ;" SHOP UNTIL YOU DROP", that's what Hot tub shopping appears to be. Not so when you go to Premiere Hot Tubs and talk to Bill Meyer. All of the confusion disappears with Bill's superior knowledge of Hot Tubs and Hot Tub care. For a pleasant and satisfying experience purchasing a Hot Tub , I strongly recommend going to Premiere Hot Tubs on Burnet Ln in Austin Texas.
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By Patti T. (at Yelp.com)
Sept. 17, 2010
What a great experience we had with Bill Meyers and Premiere Hot Tubs. We didn't need to go anywhere else once we visited their showroom and talked to Mr. Meyers. All our questions were answered and the process was very easy. Mr. Meyers even took time with us on a Saturday Morning (over an hour and half) to explain the start up process and how to maintain our hot tub. Delivery was flawless and his employees were great. I highly recommend Premiere Hot Tubs and Mr. Meyer.
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Premiere Hot Tubs - The Only Way To Go!
By StanOliver (at CitySearch.com)
Sept. 17, 2010
Just want to express my deepest thanks and appreciation to Bill Meyer at Premiere Hot Tubs. He has taken so much time teaching us everything we needed to know about hot tub care and use. Every time I need him for advice he is always available. In addition to Bill we also have Kensey who is more than happy to help in any way. The team he has that delivers and sets up the hot tubs are the nicest couple of guys you'd want to meet. They were ever so careful setting it in exactly the right place and also provide helpful instruction on site. Cannot say enough about how great the set up was completed. Premiere Hot Tubs... in my opinion "The only way to go" if you want it done right.
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Great Tub, Great Service, Wonderful Experience
By auscohen (at CitySearch.com)
Sept. 13, 2010
I cannot say enough great things about Premiere Hot Tubs. We purchased a Bull Frog spa from Kensey and Bill, who met us on a Sunday to try out a spa. Once our spa arrived, our foundation was not ready, and Kensey worked with us to have the spa delivered on OUR schedule. After receiving the spa, we had to wait a week to get a new meter box from another excellent service, Mike Short, AC Electric. We had forgotten some instructions on chemicals, so we called Bill at 7:00 on a Friday evening, and he patiently answered all of our questions!
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e-mail
Sept. 10, 2010
We recently invested in a Clearwater Spa, St Andrew Signature with Salt System, from Premiere Hot Tubs and am glad to share our experience. Over the years we have considered purchasing one but for one reason or another, it didn’t make the priority list till now. We are both in our 50’s and decided it would be both therapeutic and relaxing to have one at our home out on our patio. We purchased a name brand bathtub with 4 jets years ago and have enjoyed that. Last year while vacationing in Arkansas, our cabin had a hot tub on the deck overlooking the valley below and our family enjoyed that very much. So with that said, we were led to visit Premiere Tubs in Austin after doing research in various places for a spa that would be the right fit for us. Also, I was experiencing lower back pain and being treated for that.
When we arrived at Premiere, Bill & Kensey greeted us graciously and then Bill ‘schooled’ us for several hours about the world of hot tubs. Wow! We leaned towards purchasing a Bullfrog but after trying a few in the showroom, realized they were too deep for me (wife) and then demo’d the Clearwater brand and like Goldilocks, it was just right!
What we have been most impressed about is the great customer service AFTER the sale…….both Bill & Kensey being there for us--- helping us work through the kinks of getting water balanced etc & needing a few other items sent once the spa was delivered. And the delivery guys were great help as well.
We live 2 hours from Austin yet spa assistance & help is as close as making a call.
We are enjoying our Clearwater immensely both morning and evening. It is a blessing to see the morning break forth and the stars & moon arrive from the view of our hot tub. We have a little ‘vaca’ each time we’re in it. Even in Tx heat, a ‘hot tub’ is enjoyable, early & later in the day. We look forward to fall & winter with our new patio ‘baby boomer toy’ and the relaxation & therapy it brings with its many jets, lights and waterfall! And the color compliments our patio & home as well. (brown cabinet & metallic pearl shell) We are thankful!
Chris & Phyllis
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By Buck M. (at Yahoo.com)
July 11, 2010
I want to thank Bill Meyer at Premiere Hot Tubs for helping my wife and I make the right decision. We purchased a Clearwater St. Andrew Signature Package Spa, and couldn't be happier with our decision. With the Water Fall, the LED's, and all the Jets, it has everything we need to relax and enjoy with each other. With 58 jets(each adjustable), it relaxes and provides plenty of comfort. WIth the Salt Water System, our skin does not dry out like it does when getting into chlorinated water. Also, the lift with the spa makes it so easy to open and close the lid. I am very thankful we included the lift with our purchase. Our hot tub is a great way to end each day!
Thank you Premiere Hot Tubs,
Buck M.
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Premiere Hot Tubs is Fantastic!
By Karla (at Google.com)
May 30, 2010
Buying a new hot tub was a big deal for us. I researched a lot of types that would be stylish, with a small footprint and easy to operate, affordable, etc. When I approached Premiere hot tubs, Bill, the owner, took great efforts to educate me about ups and down sides of different types of equipment and what I should look for regardless of brand. Equally important, he was able to answer every technical question from my husband, a water engineer, to make him comfortable with a purchase. The sales experience, the personal tub maintenance training and ease of installation made this a seamless process. Bill also follows up with his customers after the purchase, which I never expected. Oh, I have to mention that the tub is fantastic, great for relaxing and has been worry free for maintenance! I'd buy again from Premiere tubs because they take care of their customers!
Karla Villalon
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By Jack A. (at Yahoo.com)
May 18, 2010
I am very pleased with the service and support from Bill Meyer and his team to ensure my SPA experience was the best it could be. I purchased a ClearWater Resort Spa, and have been absolutely satisfied with the unit. It is very functional, user friendly, and performs without a hassle. I highly reccomend the SALT WATER system as it so much less maintenance and easier on the body-skin. I have owned Spas before and this experience was painless from purchase to installation and on going support.
It is not a problem to shop around, but you will be happy when you make your purchase at Premier Hot Tub in Austin Texas. A big thanks to Bill and his team of professionals striving to ensure customer satisfaction.
Thanks, Jack A.
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Am I ever glad I chose Premier Hot Tubs!!
By Joe (at Google.com)
May 15, 2010
Last fall my wife and I decided it was about time to replace our 25 year old spa that we bought piece by piece since there were not many all-in-one spas available in 1984. I checked the internet for local spa dealers and picked a few to visit. What a varied experience each visit to a different dealership turned out to be. Some employees seemed more interested in continuing with phone calls or reading the paper than waiting on me (an honest to goodness potential buyer). Others took pleasure in disparaging their competitors' products and employees. Didn't spend very much time in any dealership until I walked into Premier Hot Tubs. There I was greeted by Kensey Hayes, a very knowledgeable young lady who directed me to Bill Meyer who turned out to be the extreme opposite of other dealer owners/sales reps. Bill was straight forward in answering my questions and taking time to explain in detail questions that I considered important. Not once did he have anything but respect for his competitors when I would mention other spas and dealers. Needless to say, I wanted my wife to give her O.K. to the Clearwater Spa I had convinced myself I could no longer live without. She did (she picked the color!) and we have now had it for about six months. Since day one the water has been crystal clear, always the right temperature and a pleasure to enjoy. All I have done to enjoy this exceptional spa is check the water chemistry weekly and hose off the filters monthly. My wife and I could not be more pleased with our decision to buy from Bill Meyer and Kensey Hayes at Premier Hot Tubs.
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A Very Positive Experience!
By John T (at Google.com)
Mar 19, 2010
From the first day we walked into Premier Hot Tubs, Inc. we were treated with great customer service and valid information that aided us in our hot tub selection. Kensey, the young lady that met us, and Bill Meyer were very professional through every step of the purchase process. Our Spa was delivered today and we could not be more pleased. If you are considering a purchase from Premier Hot Tubs, Inc. and would like to talk with a satisfied customer in Austin, Texas, please feel free to call (512-413-1307) or Email (honjon47@gmail.com). Thanks Bill and Kensey for your great service. Sincerely, John Hensley March 19, 2010
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Great Hot Tub Decision Process
By gdodman (at Google.com)
Mar 1, 2010
I recently devoted considerable time and effort to purchasing a new hot tub. As part of that process I used the internet to find product reviews and consider the commentary provided by buyers and sellers. I found the comments from Bill Meyer of Premiere Hot Tubs in Austin, Texas to be particularly useful and decided to give him a call. Although I live in Savannah, Georgia and thus would not be buying a tub from him, Bill gave me the same level of service as if I lived in Austin. Over the course of three weeks Bill and I had at least 15 email and phone exchanges. The advice and analysis Bill provided to me was key to my selection of a hot tub and local dealer. His willingness to assist someone outside of his sales area is uncommon and speaks to the level of service he must provide those in the Austin area. I would highly recommend that anyone who lives there and who is seeking a hot tub to consult with Bill.
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Perfect experience
By Earl (at Google.com)
Jan 31, 2010
We had a hot tub in our previous home and absolutely loved it but it did not travel with us to Austin. After three years of yearning we decided it was time to see what it would take to get a hot tub in our current home. We searched on-line and read many reviews. It was obvious Premiere Hot Tubs was the place to visit. Beth and I talked with Bill Saturday morning for 2 hours checking out our options, comparing features and getting educated about the current world of spas. Our prior hot tub was a 1994 model so we had a lot to learn. Bill thoroughly covered everything efficiently and effectively. That day we chose the Clearwater St. Andrew with the Genesis Salt System which was at the showroom. We went to lunch and made a call to a recommended electrician and, less than a week later, we had our new hot tub installed and running. It has been a fast-paced and rewarding experience. If we ever need to buy another spa we're doing exactly the same thing - one trip to Premiere. The primary driver for our decision to get a new spa was my wife's psoriasis and the salt system has proven to be a successful therapy for her in just 2 days! Thank you very much. Earl and Beth
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January 21, 2010
Trinity Worship Center, Inc.
1802 Martin Luther King
Copperas Cove, Texas 76522
Phone 254-547-8604
Fax 254-542-6855
Email klack@hot.rr.com
My name is Pastor Kirby Lack, I bought the bullfrog 562 spa from Premier Hot Tubs in Austin. The price was better than the other 7 places we checked, but the real reason I choose Premier Hot Tubs was because of Bill Meyer. He was very friendly and very knowledgeable about the product and willing to make me happy. The whole experience was a good one. They delivered on time and did everything that was promised. Installation was fast and easy as well. I have needed to call him several times after hours and on New years day, Bill still answered all my questions. I love my spa and would highly recommend Premier Hot Tubs to anyone. Feel free to contact me.
Thank you,
Pastor Kirby Lack
KDL
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Jack & Sandy Reichert
By reichertjl (at Google.com)
Dec. 25, 2009
We are extremely pleased with our St. Andrew Clearwater Spa. The knowledge that Bill and his staff have regarding their products is phenomenal. We shopped several spa manufacturers in the Austin area and are very pleased with our selection. The delivery was exactly as scheduled. Bill and his staff assisted us in the correct electrical hookup as well as getting the spa balanced right from the beginning. We have visited their store several times after the purchase to either purchase additional items or ask advice. Each time we are met with the same enthusiastic greeting as when we were researching the different spas in the Austin area so we could make an informed decision. I highly recommend this product for anyone interested in purchasing a top of the line spa.
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New Spa
By tracey12345 (at Yellowpages.com)
Dec. 20, 2009
We are extremely pleased with our new hot tub. It looks beautiful and works great. Extremely relaxing delivered on time and professionally installed. Premiere Hot Tubs is a great place to purchase a spa and I would strongly recommend them to anyone who wants to purchase a hot tub. Tracey and Jeanne Knudsvig.
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By Jeeper (at Superpages.com)
Dec. 6, 2009
After a lot of shopping around, Bill at Premiere gave us by far the best spa for our money. And I truly feel he cares about his customers. Plus after doing research I feel that not having the cabinet filled full of foam is the way to go. Should a problem ever arise our Clearwater spa will be easily troubleshooted and fixed. Thanks Premiere!
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We are very pleased!!!
By Stephen & Laurie (at Google.com)
Nov 30, 2009
This is our first hot tub (Clearwater), and boy was the shopping experience most pleasant, thanks to Bill and his crew at Premiere Hot Tubs. We are so pleased with the support from Premiere. Though we have already made our purchase through them, they are still here for us to help and answer any of our questions. They have a wealth of information on their products and are upfront and honest. Now for the best part...our hot tub!!! It is awesome to say the least. We are enjoying every moment, and are surprised at how low the maintenance is. Thank you Bill and crew!!!
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Well worth the drive!
Posted by needle79 (at Yellowpages.com)
Nov. 5, 2009
A+ quality product, and outstanding customer service, is what we experienced at Premier Hot Tub. After hearing and reading positive reviews about Clearwater spas, we decided to see for ourselves. We drove almost 400 miles round trip from Ft Worth to Austin, and so glad we did! We are very happy with our purchase of our Clearwater spa. Bill and his team are committed to provided the very best buying experience, and customer service.
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Premiere and Bullfrog Great COMBO!
By khadacek (at Google.com)
Oct 31, 2009
I have always dreamed of having a hot tub. I began researching the web and looked at many brands. I found Bullfrog. What a fantastic idea with interchangeable jet paks! And the construction is second to none. I went to Premiere and spent 4 hours talking with Bill and learning everything I needed to know to make an informed decision. Bill was polite, receptive, professional and not only knew his product, but he is upfront and honest about other brands. The best decision for me was Bullfrog. The delivery crew was ontime, polite, caring and took time to answer and demonstrate all my concerns. I am glad I was able to purchase a top line spa. If you are in the market, a trip to see Bill and his staff is a must.
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